Refund & Cancellation Policy
The following cancellation and refund terms apply to all tours and activities unless a different policy is stated on the product page.
How to Cancel a Booking:
To cancel a booking, please send an email to info@sahrawy.travel with your booking details.
| Type of Service | Cancellation Terms | Refund Policy |
| 1-Day Group Tours | Up to 24 hours before the start time of the trip | Full refund minus a 5% handling fee |
| Packages (2+ days) including trips + hotel | Up to 4 weeks before the trip start time | Full refund minus a 5% handling fee (excluding accommodation upgrades) |
| Private 1-Day Tours | Up to 48 hours before the trip start time | Full refund minus a 5% handling fee |
| Private Package Tours, Private Group Tours, or Custom Tours | Up to 4 weeks before the trip start time | Full refund minus a 5% handling fee |
| Train Tickets | Non-refundable | Non-refundable |
| Flight Tickets | Non-refundable | Non-refundable |
– Refunds will be processed within 48 business hours using the same payment method used for booking.
– If cancellation is made outside the allowed timeframe, the booking will be non-refundable.
Customer Policy
– Booking Requirements: Travelers must provide valid identification and ensure all personal details are correct at the time of booking.
– Communication: Our customer support team is available via info@sahrawy.travel or WhatsApp at +201090092999 for any inquiries.
– Tour Conduct: Customers are expected to follow tour guidelines and respect local laws and customs. Disruptive behavior may result in removal from the tour without a refund.
– Liability & Insurance: Sahrawy Travel is not responsible for any personal injuries, lost belongings, or unforeseen circumstances. We recommend purchasing travel insurance for additional security.
– Amendments: Changes to bookings (departure date, guest names, tour selection, etc.) will be subject to price differences based on the new booking date.
